The following are the terms of the agreement between PXIEL (“Company”) and you, the buyer (“Buyer”) of goods or services through the Company’s Website (www.pxiel.co.uk). If you do not agree to these terms, you will not be able to purchase anything, so please review these terms carefully:

1. Introduction

Buyer agrees to the terms and conditions outlined in this Online Contract (“Contract”) with respect to the goods, services and information provided by or through the Site. This Contract constitutes the entire and only agreement between the Company and Buyer, and supersedes any and all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the goods, services and information provided by or through the Site, and the subject matter of this Contract. Buyer agrees to review this Contract prior to purchasing anything and purchase of a good or service shall be deemed acceptance of this Contract.

2. Setup and Payment

All our website financial transactions are handled through our payment service providers, PayPal and Stripe. You can review the PayPal (https://www.paypal.com/uk/webapps/mpp/ua/privacy-full) and Stripe (https://stripe.com/gb/privacy) Privacy Policies respectively. We will share information with our payment service providers only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds. Your subscription begins as soon as your initial payment is processed and the necessary setup has been completed on your website. Your subscription will automatically renew each month without notice until you cancel. You authorise us to store your payment method(s) and to automatically charge your payment method(s) every month until you cancel. We will automatically charge you the then-current rate for your plan, every month upon renewal until you cancel.

Buyer represents and warrants that (i) the credit/debit card information supplied is true, correct and complete and (ii) charges incurred by the Buyer will be honoured by the Buyer’s credit/debit card company and (iii) Buyer shall pay charges incurred by Buyer at the amounts in effect at the time incurred, including all applicable taxes. Buyer shall be responsible for all charges incurred through use of Buyer’s password. Buyer agrees to keep his or her password confidential and to notify Company within 24 hours of any breach of this Contract or unauthorised use of the password. Company does not protect Buyer from unauthorised use of Buyer’s password.

3. Copyright

The content, organisation, gathering, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a Buyer of any such content or any part of the Site is prohibited.

4. Editing, deleting, and modification

Company reserves the right in its sole discretion to edit or delete any information or content appearing on the Site and to remove any goods and services for sale. Upon notice published over the Service, Company may modify this Contract, or prices, and may discontinue or revise any or all aspects of the Site in its sole discretion and without prior notice. Modification of this Contract will be deemed effective upon publication on the Site with respect to transactions occurring after said date.

5. Right to refuse

Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.

6. Indemnification

Buyer agrees to indemnify, defend and hold Company and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to a Buyer’s violation of this Contract or use of the Site.

7. Non-transferable

Buyer’s right to use the Service is not transferable and is subject to any limits established by Company or by Buyer’s credit/debit card company.

8. Disclaimer

THE SERVICE, CONTENT, GOODS AND SERVICES FROM OR THROUGH THE SERVICE ARE PROVIDED “AS-IS,” “AS AVAILABLE,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE SOLE AND ENTIRE MAXIMUM LIABILITY OF COMPANY, FOR ANY REASON, AND BUYER’S SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE AMOUNT PAID BY THE CUSTOMER FOR THE PARTICULAR ITEMS PURCHASED. COMPANY AND ANY OF ITS AFFILIATES, DEALERS OR SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN COMPANY AND BUYER. THIS SITE AND GOODS AND SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. SOME STATE STATUTES MAY APPLY REGARDING LIMITATION OF LIABILITY.

9. Refund policy

The Right of cancellation: If you choose to cancel your order, you may do so within 14 days from when you received your receipt without giving any reason, except where the service has been deemed unsatisfactory (and provided evidence to that effect) having previously allowed the Company an opportunity to remedy the situation.

We understand that business needs change. That’s why our
monthly care plans are flexible and can be cancelled. They are monthly
rolling subscriptions.

We start providing services from day 1, so for that reason, our monthly care plans are non-refundable.

 

Subscription services (including but not limited to our Support Plans) can be cancelled following the initial subscription and billing will stop on the next available billing date. Any remaining Support Plan cover will remain until billing stops.

If you opt for a yearly subscription and need to cancel part way
through your year, we’re happy to talk to you about a partial refund.

If a yearly plan is cancelled partway through the subscription we’ll
charge you only for the months you’ve used (at our full monthly care
plan rate) and we’ll refund the remainder of your paid amount.

To cancel your order, you can login to your Account and navigate to Subscriptions and cancel a subscription plan(s) or inform us of your decision. To ensure immediate processing, we recommend you email us at [email protected] and we will communicate acknowledgement of receipt of your cancellation to you without delay.

To meet the cancellation deadline, you must send your communication of cancellation before the 14-day period has expired.

Effects of cancellation: We will reimburse you no later than 14 days from the day on which we receive your cancellation notice. We will use the same means of payment as you used for the transaction, and you will not incur any fees for such reimbursement.

Exception to the right of cancellation: You cannot cancel your order for Services or the supply of Content if the delivery has started upon your request and acknowledgement that you thereby lose your cancellation right.

10. Use of information

Company reserves the right, and Buyer authorises Company, to the use and assignment of all information regarding Buyer’s use of the Site and all information provided by Buyer, subject to applicable law.

11. Governing law

This Contract shall be treated as though it were executed and performed in England and Wales and shall be governed by and construed in accordance with the laws of England and Wales (without regard to conflict of law principles). Any cause of action of Buyer with respect to the Site must be instituted within 3 months after any purchase or be forever waived and barred. All actions shall be subject to the limitations set forth in Section 8. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party.

12. Litigation

All legal proceedings arising out of or in connection with this Contract shall be brought solely in England and Wales and Buyer expressly submits to the jurisdiction of said courts and Buyer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site or the Company is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Company to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.

13. Acknowledgement

This Agreement represents the entire understanding between you and us regarding your relationship to Online and supersedes any prior statements or representations. IF YOU AGREE TO BE BOUND BY THE TERMS OF THIS ONLINE AGREEMENT, please click the “I Agree” button below. If you do not agree to the terms of the Subscriber Agreement, please click the “I Don’t Agree” button to log off the system.

If you don’t click on “I Agree” then you will not be able to purchase any goods or services.

14. Registrations and authorisations

We subscribe to the following codes of conduct: The Sale of Goods Act, the EU Distance Selling Regulations, and the EU Directive on Privacy and Electronic Communications.

15. Contact us

This website is owned and operated by PXIEL (“PXIEL”). You can contact us here or by email to [email protected].